Who Is

Rıdvan_A4A4

Head of Project Management Office (PMO) at Acibadem Healthcare Group & Director of Communications at PMI TR

Summary

To manage Acibadem Healthcare Group Project Management Office (PMO).

To conduct portfolio, program and project management processes.

Managing inhouse and outsource projects that are related to Finance, CRM, Marketing according to well-known good practices.

In addition to these roles, doing volunteer coaching and mentoring for junior Project Managers or CAPM (Certified Associate in Project Management).

Specializations;

-Project Management Office Management
-Portfolio Management
-Program Management
-Project Management
-Team Management
-Requirement Analysis
-Scope, Cost, Time and Quality Management
-Mentoring
-Coaching
-Outsource Management
-Business Process Management (BPM)
-IT Governance
-Align IT with Business
-Defining IT Strategic Plan
-Process Modelling and Workflow
-Using Tools and Techniques about Project Management
-Joining Volunteer Services and Organizations

Experience

Head of Project Management Office (PMO), PMP, PSM I

Acibadem Healthcare Group

January 2014 – Present Istanbul, Turkey

Start-up and manage Acibadem Healthcare Group Project Management Office (PMO).
To conduct department of PMO administrative roles.
To improve Project Management policies, procedures and processes.
Coaching and mentoring for PMO members and Project teams
Quality control policies & practices, ensure that latest quality standards are followed and enforced within the organization.
Overlook all company projects/programs execution.
Ensure improve and continuous internal and external customer satisfaction.
Manage department and projects communication processes to ensure that all processes are applied and followed
To be an IS Management Team member and joining IS strategic plan for aligning IT with business.
To establish annual project master plan and project categorization.
To conduct portfolio, program and project management processes.
Managing in house and outsource resource.
Resource usage tracking and ensure the optimized usage of resources.
Managing projects with Scope, Cost, Time and Quality oriented.
Manage Commercials and contracts
Prepare, analyse and report enterprise wide report to the executive management(Planned Vs Actual for Project Cost, Schedule, Budget, Revenue, Profitability Report, and Milestone Progress)
Prepare lesson learned reports for next projects
Ensure all projects adhere to the company’s base lined Quality Governance process guidelines.
Empowering tools for project management.
Appropriate alignment of projects to business needs.
Most effective execution of projects.
Work with Project Managers to review, monitor project health.
Establish and implement metrics that measure project performance.
Conducting periodic project audits.
Determine the project health by measuring the variance in scope, schedule, cost and quality from the respective baselines.
Conducting project status review meetings and tracking of the open points and assigned task’s status.
Facilitate Improvements to the Project Conduct & Management Process.

Information Systems Project Manager, PMP

Acibadem Healthcare Group

April 2012 – January 2014 (1 year 10 months)Istanbul, Turkey

To conduct portfolio, program and project management processes. Managing inhouse and outsource projects related to Finance, CRM, Marketing.

Managing projects with Scope, Cost, Time and Quality oriented.

Ensure continuous customer satisfaction.

Contract management.

To have responsibility of Acibadem Healthcare Group PMO that has Project Managers and Business Analysts.

To establish Project Management policies, procedures and processes.

To be an IS Management Team member and joining IS strategic plan for aligning IT with business.

Director of Communications

PMI Turkey Chapter

December 2015 – Present Istanbul, Turkey

Managing relationships PMI TR, Universities, Companies and Institutions. Coordinating all outreach activities with related volunteers.

Ass. Director of Outreach

PMI Turkey Chapter

January 2015 – December 2015, Istanbul, Turkey

Managing relationships PMI TR, Universities, Companies and Institutions. Coordinating all outreach activities with related volunteers.

BPM Project Manager & IT Processes Manager

Turkiye Finans Participation Bank

August 2010 – April 2012 (1 year 9 months)Istanbul, Turkey

Project management for workflow and Business Process Management (BPM) Projects using BPM tools.

To provide within of projects Scope, Time, Budget and Quality oriented.

Modeling, defining and optimizing IT processes. Process improvement and process reengineering for IT process according to COBIT&ITIL framework and standards.

Follow international opportunities and innovations about developing IT processes.

(Open)4 projects

Business and IT Processes Software Specialist

AstraZeneca Türkiye

June 2009 – August 2010 (1 year 3 months)Istanbul

To analysis and developing web based programming related to workflow.

Business and IT Processes Analyst Software Specialist

Bimser Çözüm

January 2008 – June 2009 (1 year 6 months)Kocaeli

To analysis and developing web based programming related to workflow.

Software Specialist

Akademedya Software and Consultancy

January 2007 – January 2008 (1 year 1 month)Kocaeli, Turkey

To analysis, developing and testing web based programming related to different business areas.

IT Specialist

Karadağ Tekstil

July 2003 – September 2004 (1 year 3 months)Istanbul, Turkey

Responsible for all IT environment in the company.

Managing outsource support team.

Projects

Board Declaration Project

2011

Align all IT processes with COBIT framework.

3 team members

BPM (Business Process Management) Project

2011

BPM tool evaluation, purchasing and implementation.

3 team members

Board Reporting Project

2011

To establish Board document management and approving process with PAC (Process Acceleration Center (BPM Tool)).

4 team members
  • Rıdvan Akçiçek, PMP
    Rıdvan Akçiçek, PMP
    Project Management Office (PMO) Manager, PMP at Acibadem Healthcare Group
  • Bahar Kirman
    Bahar Kirman
    Team Leader at 32bit Bilgisayar Hizmetleri Ltd. Şti.
  • Emre Alıç, PMP
    Emre Alıç, PMP
    PMP, IT Project Manager
  • Siyami KAHRAMAN
    Siyami KAHRAMAN
    Former Vice President of Process Improvement & Business continuity Dpt. at Turkiye Finans Participation Bank

Internal Regulation Management Project

2011

To establish internal regulation management and approving process with PAC (Process Acceleration Center (BPM Tool)).

(Open)6 team members, including:

Doctor Payment System Project

2012

Build up main doctor payment system for reducing operational and financial cost.

4 team members
  • Rıdvan Akçiçek, PMP
    Rıdvan Akçiçek, PMP
    Project Management Office (PMO) Manager, PMP at Acibadem Healthcare Group
  • Zerrin Dönmez
    Zerrin Dönmez
    Acıbadem Sağlık Gurubu şirketinde Sağlık Uygulamaları Geliştirme Proje Lideri
  • Öznur Hasbal Tufan
    Öznur Hasbal Tufan
    Pricing and Dr. Reimbursment Manager / Acıbadem Health Group
  • Pelin Hürcan
    Pelin Hürcan
    Acıbadem Sağlık Grubu şirketinde İş Analizi ve Geliştirme Müdürü

International Patient Management Project

2013

Managing end to end international patients services (Request, evaluation, proposal, treatment, transportation and accommodation).

3 team members

e-Invoice Project

2013

Receiving and sending invoice information after signing e-signet for aligning government regulations and reducing cost.

(Open)5 team members, including:

Core Billing Project

2013

To improve financial infrastructure, updating patient admission and discharge processes.

3 team members

cand Development Projects

2013

Private research and development projects that related to healthcare.

3 team members
  • Rıdvan Akçiçek, PMP
    Rıdvan Akçiçek, PMP
    Project Management Office (PMO) Manager, PMP at Acibadem Healthcare Group
  • Bora Gökçe
    Bora Gökçe
    SOFTWARE APPLICATION MANAGER at Acibadem Healthcare Group
  • Pelin Hürcan
    Pelin Hürcan
    Acıbadem Sağlık Grubu şirketinde İş Analizi ve Geliştirme Müdürü

Call Center and CRM Improvement Project

2013

Improvement call center and CRM systems.

3 team members

Honors & Awards

Merit Bonus at Acibadem Healthcare Group Information Systems

December 2012

Organizations

PMI

Member

July 2013 – Present

PMI Turkey Chapter

Member

July 2013 – Present

Languages

  1. English

    Full professional proficiency

  2. Russian

    Elementary proficiency

Volunteer Experience & Causes

Mentoring and Coaching

PMI Turkey Chapter

December 2013Education

Mentoring and Coaching about Project Management for university students.

Certifications

PSM I (Professional Scrum Master), Scrum.org

PMP (Project Management Professional)

PMI, License 1626904

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